Terms of business

1. Provider and orders

The service is offered to businesses and organisations for professional use. Mandatory consumer rights still apply if a customer legally qualifies as a consumer.

An enquiry, download or website visit is not a paid order. A contract is concluded by accepting a specific offer by email or signature. Before acceptance the customer receives the scope, price, payment deadline, period, activation date and applicable terms. Individually agreed terms take precedence; a newly published version does not change an existing contract.

2. Free trial

Promo lasts seven days from activation by the provider and does not automatically become a paid subscription. It includes START software features, up to three screens and 1 GB of storage, normally once per organisation.

The trial uses the customer’s own compatible television or player. No TV, player box, hardware loan, delivery or installation is included. A paid plan can be ordered before the trial ends; otherwise the right to use playback expires.

3. Plans, prices and payment

START includes up to 3 screens and 1 GB; BUSINESS up to 7 screens and 2 GB; PRO up to 12 screens and 4 GB. Features appear with each plan. ENTERPRISE is quoted individually. Monthly and annual prices appear in the table below.

Annual subscriptions cover 12 months with a single payment; the annual price already includes a 10% discount. An additional screen costs €4.90/month and an additional 1 GB €1.90/month, also with 10% off for an annual period. Add-ons do not unlock higher-plan features. Additional work, hardware and installation require an accepted separate quote.

For domestic supplies VAT is not charged under Article 94 of the Slovenian VAT Act (ZDDV-1). Any cross-border tax treatment, delivery and additional charges are stated before ordering. Invoices are sent by email or a legally required channel; payment is by bank transfer to the account stated on the document.

4. Activation, duration and renewal

The paid period starts on the date agreed in the offer, normally after confirmed payment and fulfilment of contractual requirements. Monthly and multi-month periods are available. Start and end dates are recorded in the portal using Europe/Ljubljana time.

Renewal is not an automatic new paid order. Before expiry the provider prepares an offer, or an invoice for an already ordered renewal. An expiry notice is not proof of debt. Extension requires agreed renewal and payment. The customer provides a valid contact address and monitors the expiry date in the portal.

5. Mid-period changes

An upgrade or add-on is activated after approval of the additional charge. The existing end date stays unchanged. The charge is the difference between prices for the same complete period multiplied by the fraction of calendar days remaining, including the agreed annual discount. It is rounded to cents and approved before the change.

Previously paid add-ons are credited so the same capacity is not charged twice. Downgrades normally take effect in the next period. Bonuses and exceptions apply only within their confirmed scope and end date.

6. Expiry and restrictions

Playback and publishing may be disabled when an unrenewed subscription expires; this does not immediately delete data. A paid period is not interrupted because a renewal was not ordered. For an actual overdue obligation, the customer receives a notice stating the reason, amount, payment deadline and proposed restriction, with a reasonable additional remedy period, normally at least seven days after receipt.

A substantiated dispute is reviewed before automated action; undisputed amounts remain payable. Security abuse or unlawful content may require an immediate, proportionate restriction with notice and an opportunity to explain. A restriction does not authorise interference with other applications or erasure of the TV. An offline device receives a change when it reconnects.

7. Hardware and compatibility

Hardware is not included in a subscription. Purchase, rental or any free loan requires a separate agreement specifying device, quantity, price, ownership, delivery, maintenance and returns. The annual discount does not imply free hardware. Hardware is not supplied during the free trial.

Support covers agreed compatible devices and configurations. Development and pilot versions are labelled. Boot after power loss, HDMI-CEC, power control and input selection depend on the model, OS and settings; they are not guaranteed on every TV. Offline playback uses the last successfully synced content while the device works and has valid local playback authorisation.

8. Access, content and appropriate use

The customer authorises users, protects credentials and checks content before publication. The customer is responsible for rights to images, videos, music, brands, prices and personal data in its materials, and for power, networking, safe installation and source copies.

The service is for advertising and information. It is not for fire alarms, urgent medical warnings or other safety-critical tasks. Special-category personal data such as diagnoses or medical records requires a prior specific agreement and safeguards. Malicious code, unauthorised access and interference with other customers are prohibited.

9. Privacy and processing

The provider acts as controller for its own business communication, billing and security records, as explained in the privacy notice. A separate data processing agreement is concluded before processing personal data on the customer’s instructions. These terms and a cookie-notice click do not replace that agreement.

• Privacy notice ↗

10. Ending the service and retrieving data

The customer can decline a further period; a paid period ends on the agreed date. Non-use alone does not change price or duration. Early termination and settlement follow the accepted offer and mandatory law, including appropriate refunds for material unremedied breaches.

An authorised person can request export, switching or erasure via the provider’s contact. Standard export and switching assistance are free and are not withheld over debt. Notice before switching starts is no longer than 30 days, followed by a transition of up to 30 calendar days. If technically unfeasible, an explained alternative period, no longer than seven months, is provided within 14 working days. The customer may extend transition once for an appropriate period.

Export covers retained original media and customer account, screen, playlist, schedule and menu data in commonly used machine-readable formats, excluding secrets, source code and other customers’ data. Contracted service and security continue during transition. Retrieval remains available for at least 30 days after ordinary expiry, or 30 days after a switching transition. Erasure and backups follow the processing agreement and law. Business evidence with its own legal basis is retained separately. Export and erasure are arranged with support and do not depend on a dedicated portal button.

11. Responsibility and resolving issues

The provider is responsible for its contractual duties, professional care, data protection and contractors it uses. The service is not guaranteed to be entirely free from errors or attacks. These terms do not exclude liability for intent, gross negligence or any matter where exclusion is prohibited. Additional service-level guarantees apply only if specifically agreed.

Report issues or complaints to the provider with account details and a description. We first seek an agreed solution. Slovenian law applies subject to mandatory rules and jurisdiction. Price changes apply to new orders or accepted renewals, not an already paid period. Material changes to terms are notified in advance; mandatory rights remain unaffected.

Subscription prices

Business prices. For domestic supplies, VAT is not charged under Article 94 of the Slovenian VAT Act. Hardware and installation are agreed separately; cross-border tax treatment is specified in the offer.